Shipping & Returns
Shipping Policy
At Packed Buys, we strive to make your buying experience as easy as possible. We offer free shipping for all orders above K200, and for orders below K200, a flat rate of K50 applies. All our products are carefully packed to ensure safe delivery to your doorstep. If you have any questions about shipping, feel free to contact our customer service.
Return & Exchange Policy
At Packed Buys, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your product, you can return it within 5 days for a refund or exchange. The product must be in its original condition and packaging. To initiate a return or exchange, contact our customer service, and we'll guide you through the process.
We take pride in the quality of our products, and we offer a 1-year warranty on all new products and a 6-month warranty on all used products. If you have any issues with your product within the warranty period, contact our customer service, and we'll provide a solution.